Cancel a class and email registered guests
You can cancel a class or event by cancelling it or moving it back to draft from the event detail page, then email the registered guests without leaving the same page.
Move the event to draft
On the event detail page, scroll to the Advanced section and click Move to draft in the danger zone. This action appears only while the event is published.
An inline confirmation appears with the title Move this event back to draft?. The message reads:
It will be hidden from your site and widgets and new registrations will stop. Existing registrations are kept, and you can publish again anytime.
Click Move to Draft to confirm.
For a date in a recurring series, the status actions ask which dates they apply to: This event or All events. The choice appears for Cancel, Move to draft, and Publish, on the event page and in the events list's three-dot menu. This event is the default for Cancel and Move to draft; publishing a draft or cancelled series starts on All events. Each choice lists the dates, registrations, and other effects it will affect.
What happens after you unpublish
The event is hidden from your site and calendar widgets.
On a connected Squarespace site, the linked Squarespace product for a paid event is hidden so it can no longer be purchased. For a recurring series, this applies to each affected occurrence.
New registrations stop immediately.
Existing registrations are kept. Guests still see the event in their account and receive any automated emails they are entitled to.
You can publish the event again at any time.
Cancel one date or a whole series
Choose Cancel event on the event page or in the events list's three-dot menu (a row on the Series tab reads Cancel series). On a recurring series date, This event cancels only that date and the remaining dates keep running; cancelling only the first date leaves the public Event Series page and its eligible series sales available. All events cancels every date in the series and takes down the public Event Series page and its series sales; publishing the series again brings them back.
When cancellation emails are switched off for your team, both choices say that no one will be emailed, including for a whole-series cancellation.
A cancelled series can be published again from any of its dates. Restoring it sends no cancellation or restoration emails, and dates you cancelled individually stay cancelled.
Deleting an event works differently when people still hold tickets. On the event page, in the events list's three-dot menu, and in bulk deletion, Delete first shows how many people hold tickets to the affected event or series and asks you to confirm. Without confirmation, the event is left unchanged. After you confirm, the action reads Cancel event or Cancel series and the event is cancelled instead of deleted: existing registrations are kept, no refund is issued automatically, and the cancellation email is sent when the cancellation-email setting is enabled for your team. Deleting one booked date cancels that date alone, deleting a series root can cancel the affected series, and bulk deletion cancels each selected event with ticket holders and reports the cancelled count in the result notice. For a date in a recurring series, Delete instead opens a dialog titled Delete this date? that asks what should happen to its buyers: keep their tickets by cancelling the session, cancel and refund them, or move them to another date. See Delete or cancel an event date with ticket holders. Events without ticket holders, and already cancelled or completed events, delete as before.
The Series tab lists each series as one row, and its actions (Publish series, Move series to draft, Cancel series) always operate on the whole series. On every other event tab, bulk actions change each selected date individually.
Email registered guests
After the event is moved to draft, the Communications panel on the same event detail page lets you send a broadcast to everyone who is already registered.
If the event has registered guests, the full broadcast composer appears below the Communications heading. If the event has no guests, the broadcast composer is hidden and the panel instead shows automated-email configuration text, including the message Automated emails will appear after the event is configured.
Choose the audience from the status filters.
Write a subject and your message.
Click Preview to review it.
Click Send.
To cancel a single guest instead of the whole event, use Cancel Registration from the guest detail drawer. See Cancelling a registration.