Eventually Ticketing
Managing Events

Promoting attendees off the waitlist

Promoting someone off the waitlist sends them an offer email with a time-limited link to complete their registration. Promoting does not register them for you: the offer expires after a time limit, but it does not reserve a seat; the first person to complete registration takes the available spot.

You need a published event with waitlist entries, and your account must be live. Promotion is unavailable in demo mode.

Promote someone

  1. Open the event from Events in your dashboard.

  2. Scroll to the Waitlist section below the event's Guests list.

  3. Click Promote next to the person you want to move up.

Their status changes from waiting to offered, and we email them the offer immediately. Only people still in the waiting state can be promoted, so an entry that has already been offered, has accepted, or has expired shows no Promote action.

How long the offer lasts

The offer expires 24 hours after you promote. If they do not complete registration in that time, the offer lapses and their entry is removed from the waitlist. That frees their place in the queue, so the same person can join the waitlist again and go to the back of the line.

Promoting does not hold a seat against your capacity. If you promote several people for one open spot, whoever completes registration first takes it.

When someone joins the waitlist

Joining sends the guest a branded confirmation email so they know they are on the list, and notifies your team. You do not need to acknowledge a new entry manually.

If promotion is unavailable

Promotion is refused when no seat is open, when the ticket type is gone or off sale, or when a team member hits the promotion-attempt limit, and the event's Waitlist section shows the current reason. Its seat counts refresh with the event page's update cycle, so the reason updates as availability changes.

  • Promoting from the waitlist is available once your site is live. Your team is still in demo mode. See Go live with your account.

  • Only waiting entries can be promoted. That person already has an open offer, already registered, or their offer expired.

  • No seats are open in the tier or room right now, so no offer was sent. The tier or room is sold out.

  • That ticket type no longer exists, so no offer can be sent. The ticket type was removed.

  • The tier is not on sale right now, so no offer was sent. The ticket tier is not currently on sale.

Promotion attempts are limited to 10 per team member per event and 20 per team member across all events within five minutes. When you reach the limit, the dashboard shows "Too many promote attempts in a short time. Try again in a few minutes." The limit counts every attempt, including ones refused for seat or ticket-state reasons.

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