Eventually Ticketing
Managing Your Account

Updating your profile, email, and password

Your name, email address, time zone, and password all live in Settings, then User. Your profile is shared across every team you belong to.

Change your name or time zone

  1. Go to Settings and select User.

  2. Edit the Name or Time zone field.

  3. Click Save changes.

Your time zone sets the default for new teams you create. It does not change the time zone of events you have already published, which each carry their own.

Change your email address

  1. On the same page, edit the Email field.

  2. Enter your existing password in the Current password field that appears. If you have not yet set a password, you can change your email without entering one.

  3. Click Save changes.

Your change is now pending. Your current address stays active: you keep signing in with it and it keeps receiving email from Eventually. The new address takes over only after you confirm it.

We ask for your password to confirm it is you, since your email is where sign-in, verification, and password-reset messages go. Save without it and you see: Enter your current password to change your email address.

We email a confirmation link to the new address with the subject Confirm your new email. Open that link and click Use this email to apply the change. You must be signed in to the account that requested the change; if you are signed out, you are asked to sign in first. The link works for 2 days.

While the change is pending, Settings shows the new address with Resend link and Cancel change. Resend link sends another confirmation email to the new address. Cancel change discards the request and keeps your current address.

Requesting the change also alerts your current address by email, as long as that address is verified. That alert includes a link to reset your password.

Changing your password cancels a pending email change. Confirm the new address first, or request the change again afterward.

Change your password

In Settings > User, the password row shows Set a password if you have never chosen one and Change password once you have.

  1. Click Set a password or Change password.

  2. If the row says Set a password, enter your New password and Confirm new password. No current password is required.

  3. If the row says Change password, enter your Current password, your New password, and Confirm new password.

  4. Click Update password (or Set a password if you are choosing one for the first time).

Use Email me a reset link on the same row to have a reset link sent to the email address on your signed-in account. It works whether or not you have already chosen a password, and is separate from the public Forgot password page, which is for when you cannot sign in. See Sign in and recover your account.

Delete your account

The Delete account section at the bottom of the page removes your account permanently. Clicking Delete account… opens the deletion section. Then clicking Permanently delete my account opens a dialog in which every account must type DELETE (case-sensitive, with surrounding whitespace trimmed) to confirm. An account that has a password must also enter its current password in the same dialog; an account without one only fills in the DELETE field. See Deleting your account for what happens to your teams and events.

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