Sign in and recover your account

If you can't access your Eventually account, this guide covers the most common scenarios: signing in, resetting your password, and accepting an invitation to join a team.

Sign in to your account

Go to app.eventuallyticketing.com and enter your email address and password. If you don't remember your password, continue to the next section.

The Eventually sign-in page. Click Forgot password if you need to reset your credentials.

Reset your password

1. Go to the Forgot password page at app.eventuallyticketing.com/identity/password_reset/new.

2. Enter your email address and click Email password reset link.

   

   Enter the email address associated with your Eventually account.

3. Eventually redirects you to sign in and shows: "If that email address has an account, we've sent reset instructions to it." The same message appears whether the address is verified, unverified, or not on an account.

4. Check your inbox for one of these emails:

   • Reset your password — sent when the address is verified. Click Reset my password. The link expires in 20 minutes.

   • Verify your email — sent when the address has an account that is not verified yet. Click Yes, use this email for my account, then request a password reset again.

5. If you opened the password-reset email, enter your new password, confirm it, and click Reset password.

After resetting, sign in with your new password.

Common password reset issues

Accept an invitation to join a team

When someone invites you to their Eventually team, you'll receive an email with a link to accept. Depending on your account status, the flow works slightly differently.

New to Eventually

If you don't have an Eventually account yet, click Accept Invitation in your email. You'll be guided through creating your account and joining the team.

Already have an Eventually account

If the invitation email matches your existing Eventually account:

1. Click Accept Invitation in the email.

2. Sign in if prompted.

3. Review the team name on the "Join [Team Name]" page and click Accept invitation.

You'll be added to the team immediately.

Ownership transfer invitations

If someone is transferring team ownership to you, the invitation page will say Take ownership of [Team Name] instead of "Join." After clicking Accept ownership, you'll choose a plan and set up billing for the team. See Understanding your plan and feature access to learn about plan tiers and features.

Common invitation issues

Still can't access your account?

If you've tried these steps and still can't sign in or accept an invitation, contact support with:

• The email address associated with your account

• A description of what you've already tried

• The team name you're trying to join (if applicable)