Eventually Ticketing
Email Templates

Branding your emails

All Eventually emails — confirmations, reminders, broadcasts, and host notifications — carry your brand logo and colors in the header. You can override the default logo size for emails only, and the header logo automatically links to your brand site when a valid URL is available.

Set your email logo size

The Logo size control lives in Communications under the Email Styling section. It scales the header logo box in transactional emails without changing the logo used elsewhere.

  1. Go to Communications in your Eventually dashboard.

  2. Open the Email Styling section.

  3. Choose a Logo size from the dropdown:

    • Default — Uses the brand default scale (1×).

    • Small — 0.75× the default box.

    • Large — 1.5× the default box.

    • Extra large — 2× the default box.

  4. Save your changes.

Logo size is an email-only override. It does not change the core brand logo used on event pages or the calendar widget.

When a valid site URL exists, the header logo in transactional emails is wrapped in a link to your brand site.

The link URL is chosen in this order:

  1. Your brand’s source URL (if set).

  2. The connected Squarespace site URL (fallback).

If neither URL is present, or if the URL is malformed or not a valid HTTP(S) address, the logo is displayed as a plain image without a link.

Host notification branding

Host notifications — including new-registration alerts and capacity alerts — carry the same branded header as attendee emails. The subject line and body are generated from the event state, but the header logo, colors, and link match your brand settings.

  • Capacity alert subjects read "Event Title is 80% full" or "Event Title is sold out", depending on the live capacity at send time.

  • The email body includes a progress bar and a View event button styled with your brand colors.

To turn capacity alerts on or off, see Notification preferences.

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