Eventually Ticketing
Email Templates

Setting up automated emails

Your attendees get confirmation, reminder, thank-you, and cancellation emails automatically, so you never send them by hand. Edit the wording and look of these emails under Customize → Communications, and turn reminders on or off for each event from the Communications widget on the event's page. To write a one-off email to your guests instead, send a broadcast.

Email types

Automated emails include:

  • Order confirmation: Sent with ticket details and QR code, normally immediately after purchase. In rare cases, a Squarespace order that needs a quick review is held for up to 30 minutes before the confirmation is sent.

  • Event reminder: Sent 24 hours and 1 hour before the event, each controlled by its own per-event toggle. An optional 1-week reminder can also be enabled per event.

  • Thank-you email: Sent automatically after the event concludes at your chosen timing.

  • Cancellation notice: Sent when an event is cancelled.

  • Ticket transfer confirmation: Sent to the current ticket holder when they initiate a self-serve transfer to confirm giving up their ticket to someone else.

  • Ticket moved: Sent when you move a guest to a different event.

Customizing your emails

Emails use your brand name and can be customized with:

  • Your logo and brand colors

  • Custom messaging in the email body

  • Links to additional resources or instructions

Edit email templates under Customize → Communications in your dashboard. See Customize your event emails for the full editing workflow.

Timing and triggers

Automated reminders send 24 hours and 1 hour before the event. Each reminder is controlled by its own per-event toggle, so you can turn on the 24-hour reminder, the 1-hour reminder, or both for a given event.

An optional 1-Week Reminder also sends seven days before the event. It is off by default; turn it on from the Communications widget on the event's detail page. When enabled and left uncustomized, the subject reads "Reminder: <event title> is next week." Events already less than a week away do not receive it, and registrations made during that final week do not trigger it either. It uses the same reminder template as the other reminders.

Thank-you email schedule

Thank-you emails send automatically after an event ends. The background job runs every 15 minutes and delivers emails to attendees once the event passes the selected timing window.

In Communications, choose when to send from the Send thank-you dropdown:

  • 2 hours after event

  • 24 hours after event

  • 48 hours after event

If you have not set a thank-you timing, we use a default of 2 hours after the event. If you have not customized the thank-you template, we use the built-in default message so attendees still receive a post-event email.

To stop sending thank-you emails, open the Thank-You Email template in the editor and set its state to Disabled. You can return to Enabled at any time.

Email delivery

We send your emails from our own sending address. Your From name (your team name unless you set one) appears as the sender, and replies go to your Reply-to address. See Set your sender name and reply-to address.

Series tickets and Event Series

An Event Series sends one order confirmation for the whole series ticket: it lists every session the ticket covers and includes one calendar file for the full series. The Event Series itself sends no reminders or thank-you emails. Each session sends its own reminders and thank-you emails, controlled by that session's settings.

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