Eventually Ticketing
Email Templates

Set your sender name and reply-to address

Set the name guests see in their inbox and the address their replies go to under Communications, in the Sender section. These settings apply to the attendee-facing emails we send for your team, including confirmations, reminders, and broadcasts. Host notification emails show your team's From name automatically while keeping our sending address. Authentication emails keep the platform defaults.

Set the sender fields

  1. Open Customize → Communications in your dashboard.

  2. In the Sender section, fill in the fields you want to change:

    • From name: The name guests see in their inbox. Use your business name rather than a person's, unless a person is the point of contact.

    • Reply-to: Where replies land. Point this at an inbox someone actually reads.

    • Email signature: Appended to the bottom of every outgoing email.

  3. Save your changes.

Only team owners and admins can save changes in the Sender section. Team members can view it but cannot edit.

What you can and cannot change

You control the display name, the reply-to address, and the signature. The underlying sending address is ours and cannot be changed to your own domain yet, which is why no DNS or domain verification is involved.

In practice a guest sees your business name in the From line, and replies land in the inbox the reply-to address points to. Set the Reply-to when replies should go to a specific inbox rather than the account owner's email.

Automatic sender defaults

A new team, or a team whose sender fields have never been edited, sends attendee email from its own identity by default. The From name follows your team or company name, and the Reply-to is the account owner's email address. Placeholder team names such as First's Team, New Team, My Team, or Preview never become the From name; until you set a real team name, attendee email shows Eventually.

These defaults follow changes to your team and account. The From name updates when you rename your team, and the Reply-to follows changes in who owns the team: a transfer of ownership, an owner being removed or demoting themselves, an owner's account being deleted, and the owner changing their email address.

Once you enter your own value in the From name or Reply-to field, it stops following these changes and stays as you set it. Saving is limited to team owners and admins.

Send yourself a test from any email template after changing these fields, then check how the From name and reply-to look in a real inbox rather than in the preview.

Branding the rest of the email

Brand settings provide the default colors, logo, and fonts, and the Email Styling section in Communications overrides them with email-specific color, font, and logo-size settings. See Branding your emails.

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