Resending a confirmation email
If an attendee didn't receive their confirmation email or has lost their ticket link, resend it from their attendee record with Send ticket link. That action sends the branded ticket confirmation email, including ticket details, QR code, calendar details, event information, and an updated secure link if the old one has expired.
Resend a confirmation email
Use Send ticket link on the attendee record to send the branded ticket confirmation email to that guest.
Open the event in your Eventually dashboard and scroll to the Guests section.
Click the attendee who needs their confirmation email resent.
In the attendee detail modal, click Send ticket link.
Eventually sends the confirmation email to the attendee and shows a notice such as Confirmation email resent to their email address.
When to resend
The attendee cannot find their original confirmation email.
An old ticket link or QR code no longer works.
The attendee was transferred a ticket and needs their own confirmation.
When resend cannot send
Resend uses the attendee's registration record. Eventually does not send and shows an alert instead when:
The registration has no order to resend a confirmation for — alert: This registration has no order to resend a confirmation for
The registration is not active — alert: This registration isn't active, so there's no confirmation to resend
What the resent email contains
The resent message is the same branded ticket confirmation used for purchases and for manual adds with Send confirmation email checked.
Ticket details and event information
QR code for check-in
Calendar details
An updated secure ticket link, if the previous link was invalidated by a security update or transfer
Edit the template content from Customize your event emails.
Related guides
Add a guest to an event manually — Choose whether to send confirmation when you add a guest
Customize your event emails — Edit the confirmation email template
Using QR code check-in — Confirmation emails contain the QR code for entry