Resending a confirmation email
If an attendee didn't receive their confirmation email or has lost their ticket link, resend it from their attendee record with Send ticket link. That action sends a branded Your ticket link email with the event details and a View Your Ticket button that opens their ticket page.
Resend a confirmation email
Use Send ticket link on the attendee record to send the branded ticket confirmation email to that guest.
Open the event in your Eventually dashboard and scroll to the Guests section.
Click the attendee who needs their confirmation email resent to open their drawer.
In the drawer footer, click Send ticket link.
We send the ticket email to the attendee and show a notice such as Ticket link sent to their email address.
When to resend
The attendee cannot find their original confirmation email.
An old ticket link or QR code no longer works.
The attendee was transferred a ticket and needs their own confirmation.
What the resent email contains
Send ticket link sends the individual ticket email, which is separate from the order confirmation email used for purchases and for manual adds.
Ticket details and event information
A View Your Ticket button that opens the attendee's current ticket page
Because the individual ticket email is a separate template, editing the confirmation email template in Customize your event emails does not change it.
Related guides
Add a guest to an event manually: choose whether to send confirmation when you add a guest
Customize your event emails: edit the confirmation email template
Using QR code check-in: confirmation emails contain the QR code for entry