Eventually Ticketing
Attendee Management

Check in walk-in guests

When an attendee arrives without a ticket or prior registration, add them as a guest from your event dashboard and check them in immediately.

Add the walk-in from the door

  1. Open the event in your Eventually dashboard.

  2. Click Add guest at the top of the event page, or Add in the Guests toolbar.

  3. Enter the walk-in's details:

    • Name

    • Email

    • Ticket type: choose the appropriate option if your event has multiple ticket types.

  4. Fill out any required custom registration fields.

  5. Leave Send confirmation email checked if the walk-in should receive the branded ticket confirmation (it is on by default), or uncheck it to skip the email.

  6. Click Add guest (or Add 2 tickets, and so on, if you are adding more than one ticket) to add the guest to your roster.

To register several walk-ins at once, switch to Paste list mode. Enter one guest per line as Name, Email, select the ticket type, and click Add N guest(s). Lines without a valid email are skipped automatically. Bulk paste does not send confirmation emails.

Check them in from the roster

Newly added guests appear in the Guests list right away. To mark the walk-in as present:

  1. Open check-in from your event page.

  2. Search for the guest by name or email.

  3. Press Enter to check them in.

If the search finds exactly one match, pressing Enter marks them checked in automatically and clears the field for the next guest.

For full door setup including QR code scanning and offline mode, see Using QR code check-in.

At capacity events

Manual additions cannot be oversold. If the event or the ticket type is full, the add is refused with Event is at capacity or This ticket type is sold out. If you ask for more tickets than the seats left, you see how many seats remain rather than a partial registration.

What happens if an email is invalid

If you leave the Email field blank, you cannot submit the registration: the button stays disabled until you enter an email. If you type a malformed email address, an error message appears directly under the Email field. The form keeps everything you typed, so you can fix the email and click Add guest again without re-entering the other details.

When you paste a list of walk-ins, the server validates every email. Blank lines and lines without an @ are skipped and produce no error. Malformed addresses that pass parsing are validated and appear as individual failures in the results. Correct the line and re-submit the list if needed.

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