Change a guest's ticket tier or move them to a different class

Hosts can change a guest's ticket type or move them to a different event class from the attendee detail drawer. Before confirming, you'll see a preview of any price difference and an option to settle it in Squarespace.

Change a guest's ticket tier

Use this when the guest wants a different ticket type for the same event—such as upgrading from General Admission to VIP.

1. Open the event in your Eventually dashboard and scroll to the Guests section.

2. Click the guest's name or row to open the attendee detail modal.

3. Under Manage ticket, click Change tier with the description Exchange ticket type.

4. In the Change tier modal, select a New tier from the list.

5. If the guest holds multiple seats, choose how many to change under Seats to change.

6. Review the Balance to settle preview at the bottom of the modal.

7. Click Change tier to confirm. Squarespace stock for the event’s ticket variants is refreshed after the exchange. If a price difference exists, settle it in Squarespace using the button shown.

Move a guest to a different class

Use this when the guest needs to switch to a different date or event class—such as moving from a Saturday workshop to the Sunday session.

1. Open the event in your Eventually dashboard and scroll to the Guests section.

2. Click the guest's name or row to open the attendee detail modal.

3. Under Manage ticket, click Move class with the description Different class or date.

4. Choose a Destination class from the dropdown.

5. Select the Tier in destination they should receive.

6. If the guest holds multiple seats, choose the Quantity to move.

7. Review the Balance to settle preview at the bottom of the modal.

8. Click Move & rebalance to confirm. Inventory rebalances automatically, Squarespace stock refreshes for the source and destination events, and the guest receives a branded move-confirmation email with a new ticket link.

What the balance preview shows

Before you confirm a tier change or class move, the modal shows a Balance to settle section that explains the price difference:

• Buyer owes {amount} — The new tier or class costs more than what was originally paid. Click Send a {amount} pay link in Squarespace to invoice the difference.

• Buyer is owed {amount} — The new tier or class costs less. Click Create {amount} credit code in Squarespace to issue a discount code for the difference.

• Even exchange — nothing to reconcile. — The price is the same. No Squarespace action is needed.

• Looks like a comped ticket — no payment on record. — The guest was not charged through Eventually. The preview warns you that tiers differ by a specific amount, but there's nothing to reconcile inside Eventually. Double-check whether the guest was charged or is owed outside the platform.

Difference between changing tier, moving class, and transferring

• Change tier keeps the guest on the same event but switches their ticket type.

• Move class moves the guest to a different event or date and assigns a new ticket type there.

• Transfer gives the same ticket to a different person without changing the event or tier. See Transfer a ticket to a different attendee for details.

What email the guest receives

The email a guest receives depends on whether you are changing their ticket within the same event or moving them to a different one:

• Change tier — Same event, different ticket type. The guest receives a generic ticket-link email with their new ticket details.

• Move class — Different event or date. The guest receives a branded Ticket moved email that names both the old and new event. You can customize this template in Communications → Templates.

The Ticket moved email includes a {{previous_event_title}} merge tag that shows the original event name. This tag only works in the Ticket moved template.

Related guides

• The attendee detail view

• Transfer a ticket to a different attendee

• Creating ticket tiers and pricing

• Issuing refunds

• Remove a guest from your roster