Eventually Ticketing
Tickets & Pricing

QR-code tickets

Each ticket carries its own QR code that staff scan at the door. Guests do not install anything: the code arrives in their ticket email and appears on the confirmation page right after they register.

QR codes are available on every plan, but they only appear when the event is set up to use them.

Turn QR codes on for an event

QR codes follow the communication level in the event builder's Emails & reminders drawer:

  • Simple — No QR codes. Staff check guests in by name.

  • Engaged — QR codes are optional.

  • High-Touch — QR codes are on by default.

Choosing High-Touch switches QR codes on for the event, including every date in a recurring series.

Where guests find their code

  • The confirmation page, immediately after registering.

  • Their ticket email, with the code shown inline so it works without downloading anything.

  • Their own ticket page, reached from the link in that email. This is the one to point guests at when they cannot find the email on the day.

One code belongs to one ticket. A guest who buys four tickets receives four codes, one per attendee, so a group can arrive separately.

Showing the code at the door

Guests can show the code on a phone screen or bring a printed copy. Both scan the same way. Screen brightness matters more than anything else, so ask guests to turn it up if a scan is slow.

A guest with no code is not a problem. Staff can find anyone by name in the check-in list and check them in manually.

Scanning a code with a phone camera

Current ticket QR codes encode the full public ticket page URL, so scanning one with any phone camera opens the guest's ticket page instead of showing raw token text. A signed-in member of the event's team sees a Staff check-in bar on that page and can tap Check in to admit the guest. Guests and logged-out visitors see the normal ticket page without the bar.

Older emailed QR codes remain readable by Eventually's in-app scanner but do not open the ticket page in a phone camera. If a phone-camera scan doesn't open the ticket page, use the in-app Scan tickets tool from the event page instead.

Transferred tickets

When a ticket moves to a different guest, the new holder gets their own ticket and code. Scanning is tied to the ticket rather than the original buyer, so a transferred ticket works for whoever holds it now.

Was this helpful?
Was this helpful?