Troubleshooting

Reseller checkout shows $0.00 or missing domains

If the Confirm step in a reseller domain or site bundle purchase shows a total of $0.00 and no domain rows, this was a UI display issue that has been corrected. Selected domains now persist across TLD filter changes and new searches, so the Confirm step continues to show the domain row, term selector, and total due today.

Symptom

After selecting a domain on the Pick tab and moving to the Confirm step, the cart appears empty. The total shows $0.00 and there is no domain row or term selector.

Cause

This display issue occurred when the search results that produced the selected domain were replaced by a new search or a TLD filter change before reaching the Confirm step. Price and term data were tied to the live search results, so replacing the results orphaned the selection and left the Confirm step blank. This was a UI state issue, not a billing or pricing error: the server already rejected empty orders and prices still resolved on the server side.

Fix

Selected domains now stay in the cart across TLD filter changes and new searches. The Confirm step continues to show the domain row, term selector, and total due today even after the original search results are replaced. If you still see an empty cart, verify that at least one domain is checked on the Pick tab before proceeding to Confirm.

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